Sustainability Policy
Unibank adheres to the following principles in its operations towards the environment, customers, society, and as an employer:
1. The Bank contributes to the country’s climate goals and national strategic priorities by implementing responsible banking practices while considering the impacts of climate change, as well as other environmental risks and opportunities;
2. The Bank monitors and manages the direct and indirect environmental and social impacts that may arise from its activities;
3. The Bank sets short-, medium-, and long-term targets related to environmental, climate change, social, and governance factors. Its medium- and long-term strategy is developed with due consideration of the rights and interests of its customers and society. The Bank does not finance activities prohibited by international financial institutions and relevant legislation;
4. The Bank aims to establish a work environment that meets advanced standards and is based on social justice, ensuring the protection of human rights and informing relevant stakeholders accordingly;
5. The Bank does not tolerate or accept any form of discrimination that violates the principle of equal opportunities, including discrimination based on religion, gender, race, mental or physical disability, age, or differences in opinion. It strives to eliminate such discrimination and recognizes workforce diversity as a key component of its intellectual capital;
6. The Bank continuously improves preventive, corrective, and precautionary measures and processes in accordance with legislation on workplace safety and labor protection;
7. The Bank upholds the principle of fair distribution of the value it creates among shareholders, customers, employees, and other stakeholders;
8. The Bank highly values a spirit of teamwork and collaboration within its corporate values and strategic objectives;
9. The Bank supports the training and development of its employees based on the principle of equal opportunities;
10. he Bank prioritizes customer-centricity in its banking operations. It aims to deliver value-added products and services that ensure customer satisfaction and financial inclusion. The Bank encourages its customers to adopt sustainability principles in their operations and supports their transition to sustainable business models. In line with responsible banking practices, the Bank provides its customers with complete, clear, and comprehensible information regarding its products and services;
11. The Bank has zero tolerance for bribery, corruption, and similar unethical practices and enforces appropriate disciplinary measures against such actions;
12. The Bank organizes training and development programs to raise awareness and enhance employees' capacity in sustainability;
13. The Bank ensures that its supplier selection process is fair, transparent, and impartial, adhering to ethical business practices. Procurement and supply chain operations are conducted with professionalism, considering factors such as product and service quality, sustainability, reliability, and price;
14. The Bank seeks to minimize its environmental impact by promoting energy efficiency, efficient use of water resources, reduced reliance on conventional fuel sources, and reduced paper consumption;
15. The Bank is committed to the continuous improvement of its sustainability practices and regularly shares its progress with stakeholders;
16. The Bank actively participates in local, regional, and international sustainability initiatives and collaboration platforms.
Unibank adheres to the following principles in its operations towards the environment, customers, society, and as an employer:
1. The Bank contributes to the country’s climate goals and national strategic priorities by implementing responsible banking practices while considering the impacts of climate change, as well as other environmental risks and opportunities;
2. The Bank monitors and manages the direct and indirect environmental and social impacts that may arise from its activities;
3. The Bank sets short-, medium-, and long-term targets related to environmental, climate change, social, and governance factors. Its medium- and long-term strategy is developed with due consideration of the rights and interests of its customers and society. The Bank does not finance activities prohibited by international financial institutions and relevant legislation;
4. The Bank aims to establish a work environment that meets advanced standards and is based on social justice, ensuring the protection of human rights and informing relevant stakeholders accordingly;
5. The Bank does not tolerate or accept any form of discrimination that violates the principle of equal opportunities, including discrimination based on religion, gender, race, mental or physical disability, age, or differences in opinion. It strives to eliminate such discrimination and recognizes workforce diversity as a key component of its intellectual capital;
6. The Bank continuously improves preventive, corrective, and precautionary measures and processes in accordance with legislation on workplace safety and labor protection;
7. The Bank upholds the principle of fair distribution of the value it creates among shareholders, customers, employees, and other stakeholders;
8. The Bank highly values a spirit of teamwork and collaboration within its corporate values and strategic objectives;
9. The Bank supports the training and development of its employees based on the principle of equal opportunities;
10. he Bank prioritizes customer-centricity in its banking operations. It aims to deliver value-added products and services that ensure customer satisfaction and financial inclusion. The Bank encourages its customers to adopt sustainability principles in their operations and supports their transition to sustainable business models. In line with responsible banking practices, the Bank provides its customers with complete, clear, and comprehensible information regarding its products and services;
11. The Bank has zero tolerance for bribery, corruption, and similar unethical practices and enforces appropriate disciplinary measures against such actions;
12. The Bank organizes training and development programs to raise awareness and enhance employees' capacity in sustainability;
13. The Bank ensures that its supplier selection process is fair, transparent, and impartial, adhering to ethical business practices. Procurement and supply chain operations are conducted with professionalism, considering factors such as product and service quality, sustainability, reliability, and price;
14. The Bank seeks to minimize its environmental impact by promoting energy efficiency, efficient use of water resources, reduced reliance on conventional fuel sources, and reduced paper consumption;
15. The Bank is committed to the continuous improvement of its sustainability practices and regularly shares its progress with stakeholders;
16. The Bank actively participates in local, regional, and international sustainability initiatives and collaboration platforms.
Internal Grievance Mechanism
Unibank’s Internal Grievance Mechanism provides employees and individuals directly engaged by the Bank with a safe, accessible, confidential, and impartial channel for raising workplace, ethical, environmental, social, and human-rights-related concerns.
The mechanism supports anonymous and identified submissions, protects complainants against retaliation, and establishes a structured process for reviewing, investigating, resolving, and appealing grievances. Responsibilities are distributed across relevant functions helping ensure independent and effective case management.
By systematically documenting and reviewing grievances, Unibank also uses lessons learned to strengthen internal controls, risk management, organizational culture, and responsible business practices. The mechanism complements, and does not restrict, individuals’ rights to pursue remedies available under applicable legislation.
Unibank’s Internal Grievance Mechanism provides employees and individuals directly engaged by the Bank with a safe, accessible, confidential, and impartial channel for raising workplace, ethical, environmental, social, and human-rights-related concerns.
The mechanism supports anonymous and identified submissions, protects complainants against retaliation, and establishes a structured process for reviewing, investigating, resolving, and appealing grievances. Responsibilities are distributed across relevant functions helping ensure independent and effective case management.
By systematically documenting and reviewing grievances, Unibank also uses lessons learned to strengthen internal controls, risk management, organizational culture, and responsible business practices. The mechanism complements, and does not restrict, individuals’ rights to pursue remedies available under applicable legislation.
Unibank’s Client Protection Principles reflect the Bank’s commitment to responsible finance and to safeguarding the rights, welfare, and long-term financial resilience of its clients.
The principles apply across all client segments and they cover responsible product design and lending, prevention of over-indebtedness, transparent disclosure of pricing and contractual terms, fair and respectful treatment, responsible debt collection, protection of client data, and accessible complaint-resolution mechanisms.
Client protection is integrated into Unibank’s governance, risk management, internal audit, and decision-making processes. Through regular monitoring, client feedback, and continuous improvement, the Bank seeks to ensure that its financial products and services remain appropriate, transparent, fair, and aligned with responsible finance practices.
Unibank’s Client Protection Principles reflect the Bank’s commitment to responsible finance and to safeguarding the rights, welfare, and long-term financial resilience of its clients.
The principles apply across all client segments and they cover responsible product design and lending, prevention of over-indebtedness, transparent disclosure of pricing and contractual terms, fair and respectful treatment, responsible debt collection, protection of client data, and accessible complaint-resolution mechanisms.
Client protection is integrated into Unibank’s governance, risk management, internal audit, and decision-making processes. Through regular monitoring, client feedback, and continuous improvement, the Bank seeks to ensure that its financial products and services remain appropriate, transparent, fair, and aligned with responsible finance practices.
Unibank’s Greenwashing Prevention and Compliance Policy establishes a framework for ensuring that sustainability-related products, commitments, disclosures, and communications are accurate, transparent, evidence-based, and not misleading.
The Policy applies to sustainability-related information across products, services, marketing materials, reports, investor communications, website content, social media, and other public statements. Sustainability claims are expected to be supported by appropriate evidence, recognized methodologies, documented eligibility criteria, and internal review processes.
The framework defines responsibilities across the Bank for managing greenwashing risk and requires potentially misleading or unsupported claims to be identified, escalated, corrected, withdrawn, or otherwise remediated. It also promotes consistency of sustainability information, appropriate documentation, employee awareness, and regular review of sustainability-related claims.
Unibank’s Greenwashing Prevention and Compliance Policy establishes a framework for ensuring that sustainability-related products, commitments, disclosures, and communications are accurate, transparent, evidence-based, and not misleading.
The Policy applies to sustainability-related information across products, services, marketing materials, reports, investor communications, website content, social media, and other public statements. Sustainability claims are expected to be supported by appropriate evidence, recognized methodologies, documented eligibility criteria, and internal review processes.
The framework defines responsibilities across the Bank for managing greenwashing risk and requires potentially misleading or unsupported claims to be identified, escalated, corrected, withdrawn, or otherwise remediated. It also promotes consistency of sustainability information, appropriate documentation, employee awareness, and regular review of sustainability-related claims.
Unibank's Environmental and Social Management System (ESMS) is the framework through which the Bank identifies, assesses, manages, and monitors environmental and social (E&S) risks across its business financing. Developed with the support of the EBRD, it embeds E&S considerations directly into the lending process on a risk-based basis: every transaction is screened against an Exclusion List, categorised by risk level, subject to due diligence proportionate to that risk, and monitored throughout the life of the loan, with E&S commitments written into loan agreements. The ESMS aligns with Azerbaijani law and regulatory requirements, as well as international standards including the EBRD Environmental and Social Policy, IFC Performance Standards. It reflects Unibank's commitment to responsible, sustainable finance.
Unibank's Environmental and Social Management System (ESMS) is the framework through which the Bank identifies, assesses, manages, and monitors environmental and social (E&S) risks across its business financing. Developed with the support of the EBRD, it embeds E&S considerations directly into the lending process on a risk-based basis: every transaction is screened against an Exclusion List, categorised by risk level, subject to due diligence proportionate to that risk, and monitored throughout the life of the loan, with E&S commitments written into loan agreements. The ESMS aligns with Azerbaijani law and regulatory requirements, as well as international standards including the EBRD Environmental and Social Policy, IFC Performance Standards. It reflects Unibank's commitment to responsible, sustainable finance.